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Frequently Asked Questions
Our customer service team is available Monday through Friday from 9:00 AM to 5:00 PM Eastern Time. While our online store is open 24/7, customer service inquiries received outside of business hours will be addressed on the next business day.
We strive to respond to all inquiries within 24 business hours. During peak periods or for complex inquiries, it may take up to 48 business hours to receive a comprehensive response. Rest assured, we're working diligently to address your questions as quickly as possible.
Currently, LeLabubu.ca operates exclusively as an online retailer with free shipping across montreal. While we don't have a physical storefront open to the public, we occasionally participate in pop-up events and collectible toy conventions in the Montreal area. Follow us on social media or subscribe to our newsletter to stay informed about upcoming local events where you can see our products in person.
Once your order ships, you'll receive a confirmation email with tracking information. You can also log into your account on our website to view your order status and tracking details. If you have any issues tracking your order, please contact our customer service team at support@lelabubu.ca with your order number.
Yes, we do offer wholesale opportunities for qualified retailers. If you're interested in carrying Labubu dolls in your store, please contact us at wholesale@lelabubu.ca with information about your business. Our wholesale team will review your inquiry and provide you with our wholesale catalog and terms.
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